Coupons and email,
with clear limits

01 / Scope

What these terms cover

These terms apply to Mailtock’s temporary inboxes, email-code sign-in, forwarding aliases and forwarded email archives on mailtock.com. Read and follow these terms before accessing or using these features. If you disagree, stop using them and handle existing addresses and aliases as described under termination on this page.

Mailtock provides email reception and forwarding tools. It is not affiliated with any store, payment platform or brand shown in emails, and does not decide whether you qualify for a merchant offer. The Amazon and PayPal emails on the homepage are demonstrations of how received emails appear; they are not real verification codes, proof of payment or statements of brand partnership.

This version was updated and took effect on November 6, 2026. Future changes will be dated on this page. We’ll post a visible notice on the site about changes to the scope of use or important user benefits. Please review it before continuing to use the service. If you have questions about which version applies, contact support@mailtock.com.

02 / Expiry and limits

An inbox expiry is not a promise of permanent storage

A temporary inbox is valid for 3 hours by default from the time it’s created. Each successful extension adds 3 hours, but the total lifespan of an inbox is capped at 24 hours from creation. Near the limit, the extension available may be shorter. Check the remaining time shown on the homepage and confirm the extension succeeded; clicking the button alone doesn’t mean it worked.

After signing in with a real email address, you can create up to 100 forwarding aliases. Forwarded email archives are kept for 30 days. These are separate features from temporary inboxes: creating an alias won’t extend an existing temporary inbox, and archive retention is unrelated to the expiry of a merchant account or its after-sales support period.

If you’re waiting for shipping, a refund or after-sales support, don’t assume a temporary inbox will be enough just because it lasts up to 24 hours. Use the expiry planner to estimate how long you’ll need to wait. For contact that may span several days or continue over time, switch to a long-term forwarding alias.

03 / Your responsibility for access

You can share the address with a store, not your access credentials

A temporary inbox uses access credentials saved in your browser to identify it. Knowing the email address alone won’t restore access. Don’t share your credentials, full debug logs or screenshots containing sensitive information. Clearing browser data, changing devices or using a shared device may affect your ability to access the inbox.

Long-term forwarding accounts use a verification code sent to your real email address to sign in. Protect your real email account and its sign-in codes, and sign out of forwarding management on shared devices. If you use two-step verification, keep your authenticator and keys secure too. Mailtock will never ask you to send support staff your merchant account password or email verification code.

• Use an email address you can keep accessing or a reliable recovery address for banking, social security, identity verification, primary payment and other important accounts. Don’t rely on a temporary inbox for these accounts.
• For membership accounts you may need to recover later, first check that the merchant lets you change your email address, then update and verify it before the temporary address expires.
• You’re responsible for checking and saving order, refund and after-sales information. Even when using an alias, check your real inbox and spam folder.

If you think your access credentials may have been exposed, stop receiving sensitive messages at the affected address, secure your real email account and contact support with details. Before entering an email address for a sign-up, consult the shopping use guide to distinguish one-time verification from ongoing account contact.

04 / Permitted and prohibited use

Separate promotions without bypassing merchant rules

You may use Mailtock for legitimate coupons, shopping sign-ups and email verification when the merchant allows it. You may also test systems you own or are authorized to test. Eligibility for first-order, regional, identity or membership offers is determined by the merchant’s rules; changing your email address doesn’t change your eligibility.

Don’t use multiple addresses to get around limits or identity requirements. The same criteria apply to both lists below: whether the purpose is legitimate, whether you’re authorized, and whether your actions could unfairly affect others or the service.

Temporary inboxes can receive email only; they can’t send or reply. Aliases receive and forward email, but don’t grant you a brand identity or permission to send messages. Before using an address at checkout, check the coupon sign-up checklist so you don’t enter it for an account that needs to receive ongoing notices.

05 / Delivery and availability limits

Being able to create an address doesn’t mean every platform will accept it

Merchants may detect and reject disposable email addresses, or may not send verification codes to certain domains. Mailtock doesn’t guarantee that every platform will accept an address, that you’ll qualify for an offer, or that every verification code, order notice or forwarded email will arrive as expected.

Email delivery also depends on the sender’s policies, network conditions, spam filters and the receiving mailbox’s settings. Forwarding may be delayed, fail or be blocked. An email not appearing yet doesn’t necessarily mean the sender has sent it successfully. Check the address for typos, confirm it hasn’t expired and review the merchant’s resend cooldown message. Avoid repeated requests that could lead to further restrictions.

We take reasonable steps to maintain the service, but maintenance, outages, third-party service changes or abuse-prevention measures may temporarily make features unavailable. Don’t use Mailtock for emergency communications, as your only account recovery method or for notices that must arrive without interruption. Don’t miss a merchant’s order or refund deadline while waiting for an email.

These notes explain practical technical limits. They don’t take away rights granted by applicable law or exclude liability that the law does not allow us to exclude. If you’re still unable to receive email, contact support with the time it happened, the feature involved and a redacted error message. Don’t send verification codes or access credentials.

06 / Suspension, deletion and disputes

Before stopping forwarding, take care of accounts that still depend on it

When you disable an alias, future emails will be discarded without being forwarded or a delivery error being sent to the sender. Re-enabling it won’t restore emails discarded while it was disabled. Disabling or deleting an alias won’t cancel a merchant membership, order or marketing subscription, or automatically remove emails already forwarded to your real inbox.

You can stop using a temporary address and let it expire, or save anything you need before switching addresses. After signing in, you can disable or delete aliases, delete archives in forwarding management and sign out. Signing out only ends your current session; it won’t automatically disable aliases that are still active. To stop using your account or request data deletion, contact support. See the Privacy Policy for details on how requests are handled and what data is retained.

We may limit requests, suspend related features or end misuse if we detect spam, fraud, bulk abuse or security risks, or receive a valid legal request. Where possible, we’ll explain why. To prevent further harm, some restrictions may take effect immediately. If you believe we’ve made a mistake, contact support to request a review.