Frequently asked questions ​

MailTock connects to your email providers via webhooks. When an email fails, we receive a webhook and immediately notify you through your preferred channel. You’ll also get clear, actionable steps to resolve the issue quickly and efficiently

MailTock is designed for transactional emails like order confirmations, password resets, billing notifications, and other critical communications

MailTock is perfect for businesses that rely on timely email delivery, including e-commerce, SaaS, healthcare, EdTech, and more

Missed emails can lead to lost revenue, customer frustration, and operational inefficiencies. MailTock ensures your emails are delivered on time, protecting your business and reputation

MailTock integrates with all the major providers like Mailgun, Mailchimp, SendGrid, Postmark, and Brevo

Yes! MailTock supports monitoring across multiple email providers simultaneously

MailTock delivers alerts through multiple channels, including email, and Slack, ensuring you stay informed on your preferred platform

It’s quick and easy. After signing up, you’ll receive a unique webhook URL. Simply follow our setup guides to add this URL to your email provider’s webhook settings. With our no-code process, you’ll be up and running in just one minute, ready to receive real-time notifications

Yes, MailTock tracks bounced emails and instantly notifies you with details about the reason for the bounce. You’ll also get clear guidance on how to resolve the issue quickly

MailTock monitors bounces, temporary failures, spam complaints, and other email-related issues to ensure your communications stay on track

No, MailTock focuses on tracking email delivery events and does not store or access the content of your emails

MailTock offers flexible pay-as-you-go options for overage, so you only pay for the extra tracking you need without committing to a higher plan

If you’re not receiving alerts, ensure your email provider’s webhook settings are correctly configured with your MailTock URL and verify that email events are being generated by your provider. Next, check your notification settings and confirm that your preferred channel is connected. If the issue persists, our support team is here to help

Not at all! MailTock is designed for everyone, with an intuitive interface and no-code setup

MailTock uses industry-standard encryption and security protocols to protect your data. Your privacy and security are our top priorities

Simply connect your new provider to MailTock. It’s a seamless process that keeps your tracking uninterrupted

MailTock accepts all major debit/credit cards, including Visa, Mastercard, and American Express. We also support Google Pay, Apple Pay, and PayPal for your convenience

You’ll be charged at the start of your billing cycle. If you’re on a free trial, billing begins once the trial ends, unless you cancel

Refunds are generally not provided for unused portions of the subscription. However, we’re happy to discuss specific cases, please contact us for assistance

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